Management Information System in Foreign Commercial Bank in Bangladesh

Md Ashraful Islam, Md Abu Sina, Md Ruhul Amin


Management information system (MIS) provides a new way to construct foreign commercial banks’ agility. This paper briefly introduces the principle, characteristics, and applications of MIS in the context of foreign commercial Bank in Bangladesh. It also elaborates the defects of conventional bank’s policy due to lack of proper information system infrastructure and explores the innovative applications of MIS in banks. The importance of MISs is identified in influencing the service quality. A model interrelated to these constructs in the banking industry is proposed. Primary data have been collected from the bank employees in state-owned, private, and foreign commercial banks such as Sonali Bank, Rupali Bank, Janata Bank, Dutch Bangla Bank Limited, National Bank Limited, HSBC (The Hong Kong and Shanghai Banking Corporation Ltd.), Standard Chartered Bank, Al-Falah Limited, and Commercial Bank of Ceylon Limited. The collected data were used to test the model using regression and path analysis methodology. The result reveals that the important elements of MIS are system quality, information quality, employee information system characteristics, and technical support, whereas the identified consequences are service quality and employee IS performance.

Aus. J. Acc. Eco. Fin. Vol 2(2), October 2016, P 76-81


Management Information Systems; Foreign Commercial Bank; Information Quality; Decision-making Process; Enterprise Resource Planning; Financial Supply Chain Management

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